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PIN forgotten

If you forgot your PIN, you can recover it using our PIN Recovery Service, and an email with your PIN will be sent to your registered email address.

PIN Recovery Service link

To have your PIN emailed to you, follow these instructions:

  1. Load our software on your computer.
  2. Enter your username and password in the appropriate place.
  3. Click on Log in.
  4. Click on PIN Recovery Service.

Your PIN will be emailed to the email address associated with your Stars Account.

If the automated email we send does not appear in your inbox, it may have been filtered into a junk or spam folder. Please check these folders for an email from us. To prevent this issue reoccurring try adjusting your email accounts filter settings or add the email address our emails are coming from to your address book or contact list.

If you have your mobile phone validated in your account, your PIN will be sent via SMS.

If you cannot reset your PIN, we'd need you to answer a few questions that only the account holder would know:

  • What is your registered date of birth?
  • What is your registered phone number?
  • Please mention a previous deposit/withdrawal method that you have used on your Stars Account.
  • Provide the username of a player to whom you have transferred funds or that has transferred funds to you.
  • Any additional information that may help us verify ownership (e.g. previously registered mailing/email address, approximate current balance, last login, an image on your Stars Account).

You can contact us via our Contact Support form by going to:

  1. Help
  2. Contact Us
Mobile app

Tap on the menu (Android) or More (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

If you are using the PokerStars Next Gen app:

  • Load the app on your mobile device.
  • Tap on the Account icon to launch the Account Panel.
  • Help
  • Contact Support
Desktop software
  1. Help
  2. Contact Us

If you feel you are unable to remember the answers to all of the above questions, then send us a clear digital photograph of your government-issued photo identification (passport, driver's license or national ID card), ensuring that the details are visible.


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